Privacy Policy

This Privacy Policy ("Policy") is issued by Sinicuci ("we", "us", "the Platform", or "Sinicuci") and governs the collection, processing, storage, and disclosure of personal data relating to individuals ("you", "the User", or "the Player") who access or use the services available at sinicuci.cam.

Sinicuci is an internationally operated online gaming platform offering sports betting, live casino, slot games, virtual sports, and related services. We take the protection of your personal data seriously. This Policy is intended to be transparent and straightforward — we want you to understand precisely what data we handle and why.

By registering an account or otherwise using the Platform, you acknowledge that you have read, understood, and consented to the practices described in this Policy. If you do not agree with this Policy, you must not register or continue using the Platform.

For the purposes of this Policy, the following terms have the meanings set out below:

• "Personal Data" — Any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial information, and device identifiers.
• "Processing" — Any operation performed on Personal Data, including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" — Sinicuci, which determines the purposes and means of processing your Personal Data.
• "Data Processor" — A third party that processes Personal Data on behalf of Sinicuci in accordance with this Policy and applicable data protection obligations.
• "KYC" — Know Your Customer — the identity and age verification procedures required before processing withdrawal requests.
• "Cookies" — Small text files placed on your device by the Platform that store session and preference data to improve your browsing experience.
• "Account" — The registered user account created by a Player on the Platform.

Sinicuci collects Personal Data in three principal ways: data you provide directly, data generated automatically through your use of the Platform, and data received from third-party service providers. The following table summarises the categories of data we collect and their sources.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data beyond what is required for identity verification under our KYC obligations.

Sinicuci relies on the following lawful bases to process your Personal Data, consistent with internationally recognised data protection frameworks:

• Contractual Necessity: Processing is necessary to enter into or perform a contract with you — specifically, to operate your Account, process deposits and withdrawals, and deliver the gaming services you have requested.
• Legal Obligation: Processing is necessary for Sinicuci to comply with applicable anti-money laundering (AML), counter-terrorist financing (CTF), and Know Your Customer (KYC) obligations under the laws of the jurisdiction in which we are licensed.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud detection and prevention, platform security, responsible gambling monitoring, and service improvement — where those interests are not overridden by your data protection rights.
• Consent: For certain non-essential processing activities — such as sending you promotional communications and placing non-essential cookies — we rely on your express consent, which you may withdraw at any time.

Sinicuci uses your Personal Data for the following specific purposes:

• Account Management: To create, maintain, and secure your Account, including processing login requests and enabling account recovery.
• Transaction Processing: To process deposits via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX bank transfers (Maybank, CIMB, Public Bank, Hong Leong), and USDT TRC20, and to process withdrawal requests to your registered payment methods.
• KYC & Age Verification: To verify that you are aged 21 or above and to confirm your identity in accordance with our licensing obligations. Sinicuci enforces a strict minimum age of 21 for all casino and sports betting activities.
• Fraud Prevention & Security: To detect and prevent unauthorised access, money laundering, multi-accounting, bonus abuse, and other prohibited activities.
• Responsible Gambling: To monitor gambling activity patterns and apply responsible gambling tools where required, including deposit limit enforcement, session tracking, and self-exclusion management.
• Customer Support: To respond to your enquiries submitted via live chat or email to [email protected], and to maintain records of support interactions for quality assurance.
• Platform Improvement: To analyse aggregate, anonymised usage data to improve the functionality, performance, and user experience of the Platform.
• Marketing Communications: Where you have given explicit consent, to send you information about promotions, bonuses, and new features via email. You may unsubscribe at any time using the opt-out mechanism in any marketing email.
• Legal Compliance: To comply with court orders, regulatory requests, and applicable laws in the jurisdictions in which we operate.

Sinicuci does not sell, rent, or otherwise trade your Personal Data to third parties for their independent marketing or commercial purposes. We share Personal Data only in the following defined circumstances:

• Service Providers (Data Processors): We engage third-party service providers to assist with payment processing, identity verification, fraud detection, cloud hosting, email delivery, and customer support technology. All processors are contractually bound to process data only on our instructions and to maintain appropriate security standards.
• Gaming & Technology Partners: Game software providers supplying titles available on the Platform may receive limited session and bet data necessary for game delivery and fairness verification. Such providers do not receive your contact or financial data.
• Regulatory and Law Enforcement Authorities: We may disclose Personal Data to relevant government authorities, regulators, or law enforcement agencies where required by law or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of Sinicuci's business, your Personal Data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

As an internationally operated platform, Sinicuci may transfer your Personal Data to servers and service providers located in jurisdictions outside Malaysia. Not all such jurisdictions provide data protection standards equivalent to those in Malaysia or the European Economic Area.

Where we transfer Personal Data internationally, we implement appropriate safeguards to protect your data, which may include contractual clauses requiring recipient parties to adhere to data protection standards consistent with this Policy, or other recognised transfer mechanisms under applicable law.

By registering an account and using the Platform, you acknowledge and consent to the transfer of your Personal Data to jurisdictions outside Malaysia as described in this Policy.

Sinicuci retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, and compliance obligations. The following general retention guidelines apply:

• Active Account Data: Retained for the duration of your Account and for a period of five (5) years following Account closure, to comply with AML and KYC record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of seven (7) years from the date of the transaction, in line with standard financial record-keeping obligations.
• KYC Verification Documents: Identity documents are retained for the period required by applicable AML legislation in our licensing jurisdiction, typically five (5) years from the date of verification or Account closure.
• Support Communications: Live chat and email support records are retained for three (3) years from the date of the interaction for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Records of your consent to receive marketing communications are retained until you withdraw that consent and for one (1) year thereafter.

Upon expiry of applicable retention periods, Personal Data will be securely deleted or anonymised in accordance with our internal data lifecycle management procedures.

Sinicuci uses cookies and similar technologies (including local storage and session tokens) to deliver and improve our services. The following categories of cookies are used on the Platform:

• Strictly Necessary Cookies: Required for the Platform to function correctly. These include session authentication tokens and security cookies. They cannot be disabled without breaking core platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised, aggregated data on how players interact with the Platform — pages visited, session duration, error rates. This data helps us identify and fix performance issues.
• Functional Cookies: Used to remember your preferences such as language settings, game lobby layout, and odds format preferences, improving your experience on return visits.
• Marketing Cookies: Used, with your consent, to deliver relevant content and promotional communications. You may opt out of marketing cookies at any time by adjusting your browser settings or using the cookie preference controls on the Platform.

Most browsers allow you to manage cookie settings through the browser's settings menu. Disabling strictly necessary cookies may affect the Platform's functionality and your ability to log in or place bets.

Sinicuci implements a range of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit TLS/SSL encryption for all data transmissions between your device and our servers;
• Encrypted storage of sensitive data fields including passwords (hashed using industry-standard algorithms) and financial identifiers;
• Role-based access controls limiting staff access to Personal Data on a strict need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified third-party specialists;
• Two-factor authentication (2FA) available for all Player accounts and mandatory for administrative staff access;
• Segregated network architecture separating player data systems from public-facing infrastructure.

Subject to applicable law and the conditions set out below, you have the following rights with respect to your Personal Data held by Sinicuci. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request — [Your Account Username]".

We will acknowledge your request within five (5) business days and aim to respond substantively within thirty (30) days of receipt. Complex requests may require up to ninety (90) days, in which case we will notify you of the expected timeframe.

Please note that certain rights may be limited or overridden where retention of your data is required for legal, regulatory, or legitimate business purposes — for example, AML/KYC record-keeping obligations may prevent the immediate deletion of certain transaction records.

Sinicuci's services are strictly intended for adults aged 21 and above. We do not knowingly collect Personal Data from individuals under the age of 21. Age verification is a mandatory step in our KYC process, and account registration is not complete until age has been confirmed.

If we become aware that we have inadvertently collected Personal Data from a person under the age of 21, we will take immediate steps to delete that data and close the associated Account. Any deposits made will be returned to the originating payment method following verification of identity.

Sinicuci reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform operations. The date of the most recent revision is indicated at the top of this page.

Material changes to this Policy — particularly those that expand our use of your Personal Data or reduce your rights — will be notified to you via the email address registered to your Account at least fourteen (14) days before the changes take effect. For minor or clarificatory changes, a notice on the Platform homepage may be used in lieu of individual email notification.

Your continued use of the Platform following the publication of a revised Policy constitutes your acknowledgement and acceptance of the updated terms. If you do not agree with the amended Policy, you must cease using the Platform and request Account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by Sinicuci, please contact our Player Support and Data team through the following channels. All contact details are provided as plain text — please copy and paste into your preferred application.

• Data Enquiries Email: [email protected] — please use the subject line "Privacy Enquiry" or "Data Rights Request" for prioritised handling.
• Live Chat: Available 24 hours a day, 7 days a week via the on-site live chat widget. For data rights requests, we recommend email to ensure a written record is maintained.
• Response Time: Acknowledgement within 5 business days; substantive response within 30 days for standard requests.

This Privacy Policy was last reviewed and updated on 1 January 2026. The English-language version of this document is the binding version. In the event of any inconsistency between this Policy and any translation, the English version shall prevail.